Refund & Warranty Policy

At Wattly, we stand behind the quality of our Smart Plugs. We want you to be completely satisfied with your purchase. Please review our refund, return, and warranty policies below.

30-Day Satisfaction Guarantee

If you're not completely satisfied with your Wattly Smart Plug, you may return it within 30 days of delivery for a full refund. To qualify:

• The product must be in new, unused condition
• Original packaging and all accessories must be included
• You must contact us to receive a Return Authorization (RA) number before shipping
• Return shipping costs are the customer's responsibility unless the item is defective

Once we receive and inspect your return, we'll process your refund within 3–5 business days. Refunds will be issued to your original payment method. Original shipping fees are non-refundable unless the return is due to our error or a defective product.

Defective or Damaged Products

If your Wattly Smart Plug arrives damaged or is defective, we'll make it right—guaranteed.

• Contact us within 14 days of delivery to report the issue
• Provide photos or a description of the defect or damage
• You'll receive a free replacement or full refund, your choice
• We'll cover all return shipping costs for defective or damaged items

Important: Damage caused by misuse, improper installation, electrical surges, or failure to follow product instructions is not covered under this policy.

12-Month Limited Warranty

Every Wattly Smart Plug includes a 12-month limited warranty from the date of purchase. This warranty covers:

• Manufacturing defects in materials or workmanship
• Hardware malfunctions under normal use conditions
• Software defects that prevent proper operation

Warranty Exclusions

The warranty does not cover:

• Damage from accidents, misuse, abuse, or improper installation
• Modifications, tampering, or repairs by unauthorized parties
• Normal wear and tear or cosmetic damage
• Damage from power surges, lightning strikes, or electrical issues beyond the product's specifications
• Use outside the product's rated voltage or electrical standards

How to Request a Warranty Claim or Return

To initiate a warranty claim or return, please follow these steps:

• Email us at service@ry-brands.com with your order number
• Describe the issue and include photos if applicable
• We'll review your claim and provide a Return Authorization (RA) number if approved
• Ship the product back using the provided instructions

Note: Returns or warranty claims without an RA number may be rejected.

Non-Returnable Situations

We cannot accept returns or issue refunds in the following cases:

• Products returned without prior authorization (no RA number)
• Products returned after the 30-day return window (for non-defective items)
• Products showing signs of misuse, damage, or tampering
• Products missing original packaging or accessories

Refund Processing

Once we receive and approve your return, refunds will be processed within 3–5 business days. The refund will be issued to your original payment method. Please allow an additional 5–10 business days for the funds to appear in your account, depending on your financial institution.

Contact Us

If you have questions about returns, refunds, or warranty claims, we're here to help:

Email: service@ry-brands.com

Please include your order number and a detailed description of your issue for faster assistance.